You shall have the right to cancel an order only in the following circumstances:
(a) If we have failed to deliver the order within 30 days after the date you placed the order;
(b) In the case of faulty/damaged products due to shipping or printing error. (provided that you shall be deemed to have inspected the product as soon as reasonably possible after delivery and in no case longer than 14 days after receiving the product).
If an order is cancelled under the conditions in (a) or (b) above, we shall refund or replace the item in question.
Notice of wish to cancel must be made by email to firstname.lastname@example.org.
Because of the personalised nature of these products, we shall not provide a refund or replacement for any other reason besides (a) or (b) stated above.
In the case of (b), you must return any faulty/damaged product to us in its original packaging (which you should retain for this purpose).